Read our list of frequently asked questions (FAQ) to find an answer to your question.

  • Do you ship to my country ?

    We can ship anywhere in the world. We have two shipping methods for you to choose. Economic way (15 to 30 days) and fast way (5 to 15 days). 

  • How much is the shipping cost to my country ?

    Add the items you wish to order on your shopping cart and checkout, our system will automatically show you the shipping cost according to the items (weight) you want to buy.

  • Do I have to pay import tax once the package arrive in my country ?

    Please note that we are not responsible for any customs import tax once the package arrive in your country, but on our side we can tell you that we always declare a low value for all our packages, that's mean 99% of our shipment goes through customs without our customers have to pay the import tax.

  • Why your prices are lower compared to other online shops ?

    We are a China-based wholesaler, we can offer to our customers very low prices compared to our competitors, some of them are even buying from us.

  • Do I have to register an account to place an order?

    Yes, you have to register first an account to place an order on our website. By having an account, you can enjoy an amazing shopping experience and it help you to keep track of your orders.

  • How can I pay for my order?

    We accept Paypal, so you can pay using your card Visa, MasterCard, American Express and even UnionPay card. We can also accept payment by bank transfer and Western Union, please contact our customer service to get our payment details.

  • How can I change something in my order?

    • If you have to modify something in your order, you have to contact us as soon as possible. Once an order is placed, we usually ship it within 12 to 48 hours.
  • Can I track my order?

    Yes, all orders are shipped out using a carrier that provide a tracking number. You can follow your package online until it arrive in your home.

  • When I can expect my order to be delivered to my home?

    Delivery times depend on your country and on which shipping method you have chosen. It usually need from 5 to 30 days to be delivered to your address.

  • Can I return an item?

    Yes you can, please visit our return policy page for more information.

  • I'm looking for an item but I cannot find it on your website

    We do our best to add as much as we can of aquarium supplies but if you cannot find a specific item you can contact us and provide us details about it. We will check with our suppliers and we will probably add it for you on our website.