Shipping

Shipping & delivery details

You can read below our shipping details information from the moment we received your order to the moment the package is shipped out to your address.  If you have any questions about delivery times to your country, shipping costs or any other things please do not hesitate to contact us, we will be happy to answer any questions you may have.

Delivery process

  • Order received

    We have received your payment and your order is immediatly processed by our team. We usually need from 12 to 48 hours to prepare for shipment the ordered products.

  • Package shipped

    The package has been shipped out from our warehouse and is on the way to your address. Depending of the shipping method you have chosen, it may take from 5 to 30 days to be delivered to your address. If you have chosen China Post Surface mail (ship by sea), please note that it can takes 30 to 60 days to be delivered to your address.

  • Shipment to your door

    Delivery is always done directly to the door of your house. In case you are not home at the moment of delivery, postal services might reschedule delivery or left you a notice to inform you at which post office you can pickup your package.

  • International delivery

    We ship worldwide and we provide for the convenience of our customers few shipping methods. Please note that we are based in China, therefore all orders are shipped out from China. We declare all our shipments with a low value to help our customers not to pay any import tax once the package arrive in your country. 99% of our shipments goes through customs without our customers have to pay any customs import tax. We are here to help you!

Delivery issue

In case of a delivery issue, most of the times postal services in your country will keep the package for one to two weeks. If you do not pickup the package in time postal services will declare the package as unclaimed and it will be returned to us in China. It is your responsability to follow the progress of your package to avoid missing delivery. Once it is returned to us in China, you have the choice that we ship the package again and so shipping cost has to be paid again or you can request a refund (for the products only) as initial shipping cost is not refundable.